Blotter Chatter - Identity Theft at Car Dealership
Emily Beck Emily Beck
Partner
Hudson Cook, LLP
888.422.7529
EBeck@SpecialFinanceInsider.com
Wednesday, April 14, 2010

Blotter Chatter

Identify Theft at Car Dealership


 

One of my favorite hobbies is to read the police blotter in the local paper in whatever town or city I happen to be passing through. I skim through the “usual” stories about petty theft, drug possession, or disrupting the peace, and look for the stories that stand out. After all, buried within all those tales of ho-hum lawbreakers will be outlandish, real-life stories that make me laugh or get me thinking.

I’ve read stories about kids robbing a convenience store with snow balls; teenagers getting pulled over for mooning a police car; or, a city councilmember charged with assault for hitting another councilmember with a microphone. I couldn’t make some of this stuff up if I tried. 

The real beauty in police blotters is that they are so sparse in details that they give me just enough information to whet my appetite. And, because they’re so local in nature, I can’t help but think that the stories they report could just as easily happen in my town too, which is why a recent police blotter I read caught my attention.

According to the blotter, a car dealership reported that a man using a stolen identity purchased a new car worth over $51,365 with no money down. According to the dealership, the thief supplied the dealership with an out-of-state driver’s license. The dealership learned about the fraud when the true owner of the stolen identity informed the dealership that he had received a call informing him to pick up the license plates for his new vehicle. The blotter reported that the dealer did a “credit screening and online search,” which gave a “positive report” (whatever that means).

This tasty little morsel of news really got me thinking, but left me with far more questions than answers.

I immediately wondered if the dealership had developed an identity theft prevention program and policy that complied with the federal Red Flags Rule. Sure, the Federal Trade Commission doesn’t plan to start enforcing the Rule until June 1 of this year, but the Rule is mandatorily effective now, notwithstanding that the FTC will delay enforcement. And, there are plenty of good reasons having a written identity theft prevention policy in place at the dealership could mean less headache and heartache in the event that identity theft occurs.

I also wondered if there was an assignee finance company involved, and if so, what it did when it learned about the identity theft. Did it turn to its agreement with the dealership to try to make the dealership repurchase the deal or see if any other remedies were available? After all, it’s very possible the dealer agreement required the dealership to make certain representations and warranties regarding the identity of the applicant. It’s also possible the dealer agreement required the dealer to warrant that it complied with federal and state consumer credit laws. This, arguably, could include the dealership’s obligation under the Red Flags Rule to have an identity theft prevention program in place.   

I also wonder what the victim did when he learned that he was a victim of identity theft. Did he try to seek any recourse from the dealership? If so, would the dealership be able to defend itself?

Lastly, and maybe most importantly, it made me think of how real the risk of identity theft at a dealership could be. After all, the dealership in this news report was just like any other new car dealership in Middle America. While I don’t know for certain, my guess is the dealership was carrying on “business as usual” until it received a call informing it about the theft.  

My hope is that if the newspaper was to do a lengthy article on this crime, the article would tell the tale of a dealership that could demonstrate that the identity theft was an anomaly, and not part of a pattern of performance. My hope would be that the dealership could point to its identity theft prevention program, which had been incorporated into the dealership’s training program and had been updated from time to time.

Either way, let’s hope I don’t have to read any more enigmatic blurbs about car dealers in the local police blotters, and I can go back to chuckling over stories about teenage high jinks. After all, what’s next? Car dealer jokes in my funny pages? Let’s hope not!
 

 

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Comments
Frank
April 18, 2010 07:43 AM

Dealer Principal Owner
Your web site FAILS to provide confirmation of ANY posting, which, is why some readers are posting their response multiple times. Now, as far as the substance of this article. Has anyone considered the overzealous salesperson who focused solely on his commission and had little regard, or at least a lower priority regard, to fraud than to his commission ? I would bet anyone a hundred bucks that if you took that sales file, laid it out on the table, and reviewed it, you would come up with the salesperson had tunnel vision and didn't want to know who the customer really was as long as the paperwork showed a closed deal. Just my two cents.
AR
April 15, 2010 06:45 AM

General Manager
Not sure who James West is or why he's too coward to provide us with which dealership he is from, but his comment is absolutely ridiculous. Identity theft can happen to anyone, and it happened to us here at my Ford store in New Jersey. Identity theft leaves you open to lawsuits from all angles - civil, lender motivated, FTC motivated, it doesn't end there. Not to mention that when the AP gets a hold of the story, your reputation is crushed. I purchased Dealer Track compliance software one month after this happened and haven't had an issue since. I appreciate articles like this one - it allows me to remember why I pay for compliance software and that I'm not alone in this fight.

AR
April 15, 2010 06:45 AM

General Manager
Not sure who James West is or why he's too coward to provide us with which dealership he is from, but his comment is absolutely ridiculous. Identity theft can happen to anyone, and it happened to us here at my Ford store in New Jersey. Identity theft leaves you open to lawsuits from all angles - civil, lender motivated, FTC motivated, it doesn't end there. Not to mention that when the AP gets a hold of the story, your reputation is crushed. I purchased Dealer Track compliance software one month after this happened and haven't had an issue since. I appreciate articles like this one - it allows me to remember why I pay for compliance software and that I'm not alone in this fight.
AR
April 15, 2010 06:45 AM

General Manager
Not sure who James West is or why he's too coward to provide us with which dealership he is from, but his comment is absolutely ridiculous. Identity theft can happen to anyone, and it happened to us here at my Ford store in New Jersey. Identity theft leaves you open to lawsuits from all angles - civil, lender motivated, FTC motivated, it doesn't end there. Not to mention that when the AP gets a hold of the story, your reputation is crushed. I purchased Dealer Track compliance software one month after this happened and haven't had an issue since. I appreciate articles like this one - it allows me to remember why I pay for compliance software and that I'm not alone in this fight.

AR
April 15, 2010 06:45 AM

General Manager
Not sure who James West is or why he's too coward to provide us with which dealership he is from, but his comment is absolutely ridiculous. Identity theft can happen to anyone, and it happened to us here at my Ford store in New Jersey. Identity theft leaves you open to lawsuits from all angles - civil, lender motivated, FTC motivated, it doesn't end there. Not to mention that when the AP gets a hold of the story, your reputation is crushed. I purchased Dealer Track compliance software one month after this happened and haven't had an issue since. I appreciate articles like this one - it allows me to remember why I pay for compliance software and that I'm not alone in this fight.
AR
April 15, 2010 06:44 AM

General Manager
Not sure who James West is or why he's too coward to provide us with which dealership he is from, but his comment is absolutely ridiculous. Identity theft can happen to anyone, and it happened to us here at my Ford store in New Jersey. Identity theft leaves you open to lawsuits from all angles - civil, lender motivated, FTC motivated, it doesn't end there. Not to mention that when the AP gets a hold of the story, your reputation is crushed. I purchased Dealer Track compliance software one month after this happened and haven't had an issue since. I appreciate articles like this one - it allows me to remember why I pay for compliance software and that I'm not alone in this fight.

R Newman
April 15, 2010 05:37 AM

DealerTrack District Manager
Proper Red Flag training an a action plain is what is needed at all dealership large and small. The use of a CBI only Fraud alart is not going to cut it in the real dealership world. 700+ beacon score and you are rolling the car. Most Salesmanager will not look past that score and the money down. Look us up and see how we can help with this. Every dealer should have a program in place and a policy for your store.
Michael Rexroat
April 14, 2010 02:53 PM

Vice President, Dealer Marketing Services, Inc
Emily, Your article should provide an alert to all car dealers that Identity Theft can happen to them. JR Wilson is correct that the fraud detection data provided with a standard credit report do not always detect a red flag. However, if a dealership has a properly prepared and implemented Identity Theft Protection Program it will have a high probability of detecting identity theft. Several examples are: a) subscribe to red flags solutions that go beyond the basic credit report fraud detection products and provide access to 4 "out of wallet' questions. I doubt if the 'thief' in your article would have successfully answered those questions; b)inspect the driver's license - does the photo match the persons looks, does the license appear to be altered, etc.; c) compare signatures. I doubt if this thief would have been succesful if the dealership had a properly administered Identity Theft Protection Program which is a requirement of the Red Flags Rule. Not only does this dealership have exposure to federal fines, the dealership's lender agreement may have the provision that the dealership pays off the loan because the dealership did not follow standard identity theft protection procedures. Let's see - the car is gone and the payoff is $50,000 plus. It would have been a lot cheaper for the dealership to have complied with the Red Flags Rule in the first place. I speculate that this was a high gross profit deal and the dealership's sales and finance managers were so excited that they abandoned all best practices. Keep up you good work helping dealers understand that it can happen to them.

J. R. Wilson
April 14, 2010 01:00 PM

President, PatriotDealer.com
Emily, This type of fraud is exactly why the 'checklist' approach to RFR compliance fails to detect fraud. Using systems that only look at the indicators of fraud (fraud alerts, address, fake SSN, etc.) are useless in these situations because they are based on false assumptions...assuming there WILL be an indicator of fraud on every fraudulent deal. Not only is this far from the truth, it's usually the reverse.
J. R. Wilson
April 14, 2010 12:59 PM

President, PatriotDealer.com
Emily, This type of fraud is exactly why the 'checklist' approach to RFR compliance fails to detect fraud. Using systems that only look at the indicators of fraud (fraud alerts, address, fake SSN, etc.) are useless in these situations because they are based on false assumptions...assuming there WILL be an indicator of fraud on every fraudulent deal. Not only is this far from the truth, it's usually the reverse.

James West
April 14, 2010 12:50 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?
James West
April 14, 2010 12:50 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?

James West
April 14, 2010 12:49 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?
James West
April 14, 2010 12:49 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?

James West
April 14, 2010 12:49 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?
James West
April 14, 2010 12:48 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?

James West
April 14, 2010 12:48 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?
James West
April 14, 2010 12:47 PM

GM
Thank you for wasting 5 minutes of my life with this. I "wonder" why you think we'd care what you "wondered" about?


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