Articles by Kevin Day - Founder and President

I am often amazed at the differences between dealerships. Why do some dealers hit such high levels of success and others struggle? Why do dealerships do well for the first year or two, and then numbers drop off?

Today’s dealership climate differs drastically from that of several years ago. We have seen the resurgence in the popularity of BHPH across the spectrum.

In 2007, in conjunction with the FTC, a large committee passed final legislation for the Fair and Accurate Credit Transactions Act of 2003, also known as the Identity Theft Red Flags and Notices of Address Discrepancy, or “Red Flags Rule.”

What impact will the Cash for Clunkers law have on the SF or BHPH industry?

Times are tougher than I can ever remember...However... I see stores fighting their competition tooth and nail to get the sale...The part that amazes me the most is the fact that a good majority of stores in the country are weak in their finance departments... The deal is sometimes worked for more than a week to make a grand. A good finance department can make the same grand in 10 minutes.

Kevin Day - Times are tougher than I can ever remember in the auto industry... However... I see stores fighting their competition tooth and nail to get the sale...a good majority of stores in the country are weak in their finance department...The deal is sometimes worked for a week or more to make a grand. A good finance department can make a grand in 10 minutes.

Kevin Day- Times are tougher than I can ever remember in the auto industry... However... I see stores fighting their competition tooth and nail to get the sale...a good majority of stores in the country are weak in their finance department...The deal is sometimes worked for a week or more to make a grand. A good finance department can make a grand in 10 minutes.

Kevin Day - Sales personnel across the country are barraged by enraged customers demanding better rates and loan terms. Obviously, the special finance segment of the auto industry is not the same as it once was; although, some customers haven’t seemed to figure this out.

Kevin Day - I spend the majority of my time working with F&I people in dealerships. Let me tell you, there is some pent-up frustration in their offices right now. These F&I people are getting the wrath of dealers and other management coming down on them. Not only are their numbers running lower than they have in years, but they are not getting the deals bought that they once could.

Q. We are continually frustrated by the ability and willingness for our salespeople to call SF e-leads and effectively set appointments that show up. When does it make sense to build a call center or BDC and what is your opinion of outsourced call centers?