Articles for Telephone Skills - SF
Wednesday, May 05, 2010
Brett Boatright - Talking to strangers on the phone isn’t something that most people are comfortable with, but it’s a very important skill that should be mastered if you’re going to have a successful career in special finance.
Wednesday, October 01, 2008
Jack Lintol - Dealers complain, “I’ve got them approved; I just can’t get them in.” Immediately, I know what is going on. There is no real process in place to properly deal with the critical first step in the handling a subprime customer: the phone call.
Tuesday, April 01, 2008
Jack Lintol - Phone skills – something we all can improve upon, hence a huge opportunity. As with any opportunity, there are many issues to be considered that differ from dealer to dealer based on their circumstances and skills.
Tuesday, April 01, 2008
Sean Bradley - It goes without saying that training is essential for your call center and all employees who handle your inbound phone calls. While some dealerships have chosen to use third-party companies for this function, I am not a big fan of outsourcing your call center for several reasons: